How We Transformed Our Client’s Hotel Into A Smart Hotel Using Assistplus RTLS

Mathew Jaison
October 5, 2020
6 min read

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How we transformed our client’s hotel into a smart hotel using assistplus RTLS

CLIENT
Confidential

SERVICES
assistplus RTLS

INDUSTRY
Travel & Tourism

LOCATION
India

In a nutshell.

Door opening mechanism via smartphone.

Indoor navigation system.

Booking hotel services using smartphone.

Asset management.

Employee attendance and time sheet tracking.

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Client
Overview

Hotel industry and leisure facilities are persistently trying to find new ways to attract and retain customers. Our client’s hotel was a three star hotel and when they got their five star accreditation they wanted to get rid of conventional management of hotels. Their main objective was to provide every service that they have via a digital medium using a centralised management platform.

Problem
Statement

After an in-depth analysis the client, needed a complete digital transformation from conventional management to digital management. Their primary objective was to reduce dependence on manual workforce and achieve maximum precision in every task to create a world-class experience for their customers.

Solution Requirements

Automated check-in and check-out

Asset tracking such as luggage racks, cleaning carts, etc

Smart room customizations like lighting, room temperature, smart food menus

Smart locks and keyless entry to rooms

Our
Solution

Using assistplus, our IoT based location and live analytics solution, we developed a custom mobile application for customers visiting the hotel. This enables customers to access and manage most of the hotel facilities via smartphones or tablets. In addition to this, our Smart Sensors (called CloudSense) were installed at selected points across the hotel and Bluetooth low energy (BLE) Smart ID cards were distributed to the staff. Smart Beacon Tags were attached to assets so that the management team could easily track and locate various assets within the hotel premises. BLE signals transmitted from these Smart Beacons and Tags were captured by CloudSense devices were automatically sent to assistplus cloud in real-time and this data was accessible to hotel administrators via web and mobile dashboards in the assistplus application.

Using assistplus, our client was able to digitally transform their hotel operations which greatly helped in boosting their booking reservations, sales and provide a truly 5-star experience to customers.